81 Annual Report 2024 2024 SUSTAINABILITY REPORT 4.2 STAKEHOLDER ENGAGEMENT Stakeholders play a vital role in influencing our business decisions and long-term sustainability. By engaging with stakeholders throughout the year, we ensure open communication on our CSR policies and initiatives while gathering valuable feedback. This continuous exchange helps us assess our progress, address key concerns, and identify opportunities for improvement. Stakeholders Significance of stakeholders to us Purpose of Engagement Policy and procedure to address stakeholders’ concerns Future generation Our sustainability agenda for the environment and future generation is embedded into the day-to-day business activities among our staff. We continuously improve from a holistic perspective through the company’s culture and practices. Within the big picture of sustainability, we take steps to focus on key goals such as curbing global warming and conserving resources. Tackling such areas are crucial to maintain a sustainable economic ecosystem for our customers which is key to our business sustainability. • Environmental education of our employees and customers • Reduction of carbon emissions • Energy consumption • Environmental policy • Waste management system • ISO 14001 Environmental management systems certification Employee An ethical and professional working environment is crucial in cultivating a corporate culture which motivates and empowers our employees to meet their full potential both professionally and personally. • Employee well-being through workplace health & safety and work life balance • Regular training of employees on critical skillsets to sustain competitiveness • Competitive compensation scheme to retain talents • Non-discrimination, diversity and equality • Senior management engagement with employees • Code of Conduct • Fair employment practices • Training and career development • Flexible Work Policy • Pension Scheme • WHS framework • OHSAA 18001: Occupational Health & Safety certification • BizSafe certification Customer The quality and safety of our services and products to our customers are the core focus of our commitment. Through our quality and safety commitments to our customer, we will, in turn, be contributing to our own successful sustainable development. • Safety of our customers in our services delivery • Customer data privacy • Customer satisfaction and customer-centric approach • Customer Relationship Management Policies • Policies on Quality Assurance • Data Security for Customer Information • Privacy policy ISO 9001 Quality management systems
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