2023 SUSTAINABILITY REPORT 81 ANNUAL REPORT 2023 4.2 STAKEHOLDER ENGAGEMENT Stakeholders are important to our success and understanding our needs will enable us to align our priorities to ensure long-term sustainability of our business. We engage with our stakeholders throughout the year on our sustainability progress by providing regular and up-to-date communication about our CSR policies and activities as well as seeking feedback from them. In-turn, this enables us to evaluate our current status and explore new possibilities stimulated by stakeholder responses. Stakeholder Significance of stakeholder to us Material Issues Addressing stakeholders’ issues Future generation Our sustainability agenda for the environment and future generation is embedded into the day-to-day business activities among our staff. We continue to strive to improve from a holistic perspective through the company culture and practices. Within the big picture of sustainability, we take steps to focus on key goals such as curbing global warming and conserving resources. Such areas are crucial to a sustainability economic ecosystem for our customers which are keys to our business sustainability. • Environmental education of our employees and customers • Reduction of carbon emissions • Energy consumption • Environmental policy • Waste Management • ISO 14001 certification Employee An ethical and professional working environment is crucial in cultivating a corporate culture which motivates and empowers our employees to meet our full potential both professionally and personally. • Employee well-being through workplace health & safety and work life balance • Regular training of employees on critical skillsets to sustain competitiveness • Competitive compensation scheme to retain talents • Non-discrimination, diversity and equality • Senior management engagement with employees • Code of Conduct • Fair Employment Practices • Training and Career Development • Flexible Work Policy • Pension Scheme • WHS Framework • OSHAS Certification • BizSafe Customer The quality and safety of our services and products to our customers are the core focuses of our commitments. Through our quality and safety commitments to our customer, we will, in turn, be contributing to our own successful sustainable development. • Safety of our customers in our services delivery • Customer data privacy • Customer satisfaction and customer-centric approach • Customer Relationship Management Policies • Policies on Quality Assurance • Data Security for Customer Information • Privacy policy • ISO9001
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