GRI Standards Disclosure Number Disclosure Title Section Reference and/or Remark Future-ready Workforce GRI 3 (2021): Material Topics 3-1 Process to determine material topics SR Section 4.3 3-2 List of material topics SR Section 4.3 3-3 Management of material topics SR Section 8.4 GRI 404 (2016): Training and Education 404-1 Average hours of training per year per employee SR Section 8.4.1 404-2 Programmes for upgrading employee skills and transition assistance programmes SR Section 8.4.1 Customer Feedback and Satisfaction GRI 3 (2021): Material Topics 3-1 Process to determine material topics SR Section 4.3 3-2 List of material topics SR Section 4.3 3-3 Management of material topics SR Section 9.2 Service Quality and Safety GRI 3 (2021): Material Topics 3-1 Process to determine material topics SR Section 4.3 3-2 List of material topics SR Section 4.3 3-3 Management of material topics SR Section 9.3 Data Security and Privacy GRI 3 (2021): Material Topics 3-1 Process to determine material topics SR Section 4.3 3-2 List of material topics SR Section 4.3 3-3 Management of material topics SR Section 9.4 GRI 418 (2016): Customer Privacy 418-1 Substantiated complaints concerning breaches of customer privacy and losses of customer data SR Section 9.4 Supply Chain Management GRI 3 (2021): Material Topics 3-1 Process to determine material topics SR Section 4.3 3-2 List of material topics SR Section 4.3 3-3 Management of material topics SR Section 10.1 Local Communities GRI 3 (2021): Material Topics 3-1 Process to determine material topics SR Section 4.3 3-2 List of material topics SR Section 4.3 3-3 Management of material topics SR Section 11.1 GRI 413 (2016): Local Communities 413-1 Operations with local community engagement, impact assessments, and development programs SR Section 11.2 413-2 Operations with significant actual and potential negative impacts on local communities SR Section 11.2 2025 SUSTAINABILITY REPORT ANNUAL REPORT 2025 101
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