101 Annual Report 2024 2024 SUSTAINABILITY REPORT GRI Standards Disclosure Number Disclosure Title Section Reference and/or Remark Workplace Health and Safety GRI 3 (2021): Material Topics 3-1 Process to determine material topics SR Section 4.3 3-2 List of material topics SR Section 4.3 3-3 Management of material topics SR Section 7.3 GRI 403 (2018): Occupational Health and Safety 403-1 Occupational health and management system SR Section 7.3 403-2 Hazard identification, risk assessment, and incident investigation SR Section 7.3 403-4 Worker participation, consultation, and communication on occupational health and safety SR Section 7.3 403-5 Worker training on occupational health and safety SR Section 7.3 403-6 Promotion of worker health SR Section 7.2.4, 7.3 403-7 Prevention and mitigation of occupational health and safety impacts directly linked by business relationships SR Section 7.3 403-8 Workers covered by an occupational health and safety management system SR Section 7.3 403-9 Work-related injuries SR Section 7.3 Future-ready Workforce GRI 3 (2021): Material Topics 3-1 Process to determine material topics SR Section 4.3 3-2 List of material topics SR Section 4.3 3-3 Management of material topics SR Section 7.4 GRI 404 (2016): Training and Education 404-1 Average hours of training per year per employee SR Section 7.4.1 404-2 Programmes for upgrading employee skills and transition assistance programmes SR Section 7.4.1 Customer Feedback and Satisfaction GRI 3 (2021): Material Topics 3-1 Process to determine material topics SR Section 4.3 3-2 List of material topics SR Section 4.3 3-3 Management of material topics SR Section 8.2 Service Quality and Safety GRI 3 (2021): Material Topics 3-1 Process to determine material topics SR Section 4.3 3-2 List of material topics SR Section 4.3 3-3 Management of material topics SR Section 8.3
RkJQdWJsaXNoZXIy NTM2MDQ5